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KROBAHN WARRANTY POLICY

 

GUARANTEE

Krobahn Ltd takes great care to ensure that all products supplied are of high quality and offers an outstanding guarantee for users of the products. This guarantee statement is in addition to and in no way prejudices your contractual or statutory rights.

 

WARRANTY

All Krobahn products come with a 1-year warranty as standard. This warranty period begins on the date of retail purchase as detailed on your sales receipt. If the product develops a fault within 30 days of purchase, return it to the stockist along with your receipt, stating details of the fault. If the product develops a fault after 30 days of purchase, you should submit a warranty claim by emailing [email protected]. You should submit your original receipt indicating the place and date of purchase to validate the claim.  

Please note carriage charges are non-refundable and any returned products must be carefully packaged to prevent damage or injury during transportation. If the product is replaced, the replacement product will not extend, or renew the period of the guarantee. Retained tools or parts, for which a replacement was issued, will become the property of Krobahn Ltd.

The following is covered:

The replacement of the product once verified and/or validated to the satisfaction of Krobahn Ltd that the defect(s) is due to faulty materials or workmanship. If any part is no longer available or out of manufacture, we may replace it with a functional and/or equivalent alternative.

The following is NOT covered:

  • Normal wear and tear caused by use in accordance with the operating instructions, example: blades, brushes, saws etc.
  • Accidental damage; faults caused by improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
  • Use of the product for anything other than normal intended purposes.
  • Change or modification of the product in any way.
  • Defects caused by the use of parts or accessories that are not Krobahn genuine components.
  • Claims other than the right to correction of faults with the product covered by these conditions.
  • Slight deviations from the specification that do not affect the functionality of the product.